Calhoun County IT is Hiring for the Position of Technician
- Must email completed Application to

    Serve as the first point of contact for customers seeking technical assistance over the phone or email
    Perform remote troubleshooting through diagnostic techniques and pertinent questions
    Determine the best solution based on the issue and details provided by customers
    Walk the customer through the problem-solving process
    Direct unresolved issues to the next level of support personnel
    Provide accurate information on IT products or services
    Record events and problems and their resolution in logs
    Follow-up and update customer status and information
    Pass on any feedback or suggestions by customers to the appropriate internal team
    Identify and suggest possible improvements on procedures
    Proven experience as a help desk technician or other customer support role
    Tech savvy with working knowledge of office automation products, databases and remote control
    Good understanding of computer systems, mobile devices and other tech products
    Ability to diagnose and resolve basic technical issues
    Proficiency in English
    Excellent communication skills
    Customer-oriented and cool-tempered
    BSc/BA in IT, Computer Science or relevant field a plus.